WE OFFER WORLDWIDE SHIPPING.
Orders will be processed within 3 working days. Please note that we consider working days as Monday-Friday. This time excludes the shipping times.
You will receive your tracking details by email when your order has been processed and ready for collection from the courier. Please allow 1-2 business days for your tracking number to be updated. (If you have received your tracking information on a Friday, it may not update until Monday when the shipment is collected from our warehouse).
Shipping Fees
If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, and the number of items ordered, and in addition, your order may be delivered in separate shipments.
Fees
The cost of shipping will depend on your delivery address. After entering your delivery address at check out you will be able to view the delivery options available to you and their cost.
Additional taxes and charges
Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value-added tax, customs duties, and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.
Duties and Taxes
If you’re in any of the locations below, we include the cost of duties and taxes in your order. The price you see at checkout is the price you pay and there are no additional delivery fees.
EU (excluding the Canary Islands), United Kingdom, United States, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Thailand, United Arab Emirates, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR and Bahrain.
When ordering from within your own region, import duties do not apply. However, you may be required to pay VAT or local sales taxes. For customers in the UK, Canada, and the US, domestic taxes are determined and presented separately during the checkout process.
If a Delivery At Place (DAP) destination is selected, the price you pay at checkout will exclude import duties and sales taxes. Instead, you’ll need to pay these directly to our courier to release your order from customs. As we’re unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a Delivery At Place (DAP) order. Should an order be seized/abandoned due to certain circumstances, neither Farfetch nor the Partners are able to retrieve the order and you may not be refunded for your purchase. These circumstances include, but are not limited to:
- Failure to Provide Required Customs Documents: If the order is seized and cannot be recovered because you did not supply the necessary customs documents upon request and within a reasonable timeframe;
- Refusal to Pay Customs Duties: If the order is seized and cannot be recovered because you declined to pay the applicable customs duties.
- Unreachable Customer: If the order is seized and cannot be recovered because attempts to deliver were unsuccessful, and you were unreachable
Address Changes
Once an order has been placed and payment has been processed, we are unable to make any changes to the shipping address. We advise all customers to carefully review their order details, including the shipping address, before confirming their purchase. Should an incorrect shipping address be provided, we can only cancel the order promptly if it remains unfilled. Customers can then place a new order with the correct shipping address to avoid any inconveniences.
If an order is shipped to an incorrect address provided by the customer, we are not liable for any lost products or additional fees incurred. No refunds will be issued in such cases.
Order Processing Time
We strive to process and ship orders as quickly as possible. Most orders are processed within 1–2 business days after payment confirmation. However, please note that during peak seasons or promotional campaigns, order processing times may be slightly extended.
Domestic Orders & 4:30 PM EST Cutoff:
- This guarantee applies only to domestic orders.
- It does not cover delays or issues outside of our control, including but not limited to weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Delay Due to Holidays
We hope this message finds you well and enjoying the holiday season! Due to the holiday rush, we kindly ask for your patience as orders placed during our Black Friday, Cyber Monday, and ongoing sale periods may experience delays with the couriers as well.
Our team is working diligently to ensure your items are shipped as quickly as possible, and we truly appreciate your understanding during this busy time. Thank you for your support, and we can’t wait for you to receive your purchase.
lowkut.com will not deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of the United States of America.